Bis Recruit

Perm 2


BIlingual customer services

A leading seller of tickets for London attractions is looking for a full-time Assistant Manager to support the Manager of their busy Customer Service Centre in central London.

Hours of work are 9:30am-5:30pm, 5 days a week. Note that 2 of the 5 days will be on a Saturday and Sunday, and you can choose which 3 days during the week you work. You may sometimes be required to work additional days for which you will either be paid overtime, or you can take time off in lieu.

You must be happy working on your feet for much of the day, be a quick worker who enjoys routine work and have basic IT knowledge as you will be required to use their specialist software.

If you speak either French, Spanish or Italian in addition to English, this is an added bonus. Main duties will include:

  • Supplying tickets to customers from all around the world

  • Queue control

  • Resolving any customer disputes

  • Filing vouchers daily

  • Assisting customers with using the company app

  • Managing stock control, office supplies and taking deliveries

  • Assist the Centre Manager with a variety of duties

  • Covering for the manager when she is on holiday or out of the office

  • Opening and locking up the centre

If you have previous customer service experience, don’t mind working some weekends and are happy to step up and take control when the Manager is away, don’t delay, apply today!

***Whilst we’d love to get back to all candidates, unfortunately due to the large number of applications we receive for every role, we are only able to get back to successful candidates on the status of their application***
Job Number: 19290- CR